How do shipping labels on Reverb work?

This article pertains to users in the US and UK. For more information on related international shipping topics, read our International shipping guide.

Quick answer

When a buyer completes their purchase, be sure to ship your item within 3 business days. You can purchase a shipping label on Reverb through your Orders page by choosing Get Shipping Label. Select the desired add-ons, print the label, and put it on the package to be dropped off with the selected carrier. If you want to edit the tracking information or cancel the label (before it has been scanned), you can also do that from your Orders page.

How are shipping labels on Reverb different from direct carrier shipping labels?

While the process of shipping your item is exactly the same, Reverb offers sellers the option to purchase discounted shipping labels at a great value through popular carriers in both the US and UK. Sellers in select EU countries and the U.K. can also get shipping labels on Reverb through our partners at Packlink. The main difference when purchasing a label on Reverb is that the label is under Reverb’s name, so if there are any shipping issues that do not pertain to how the item was packaged, please contact Reverb Support for assistance.

What is Safe Shipping purchased through Reverb?

Currently, Safe Shipping is only available to sellers in the US and covers any lost or damaged items. Our Resolutions Team will work with you to quickly resolve the issue. Safe Shipping can be applied to shipping labels at purchase. If a shipment is damaged or lost, contact Reverb Support to open a Safe Shipping claim.

Important: If you decline Safe Shipping while creating your shipping label on Reverb, you assume responsibility for any loss or damages to your shipment. Your shipment does not carry protection from Reverb or the carrier.

Learn more about how Safe Shipping on Reverb works

Do UK shipping labels purchased through Reverb offer protection?

At this time, sellers in the UK purchasing a shipping label through Reverb will need to go through a third party shipping insurance company if you want your shipment protected. Reverb is currently looking into adding shipping protection for UK sellers and will provide more information once this becomes available.

Reverb app instructions:

You can purchase a shipping label and manually add tracking information on an order through the most current versions of the iOS and Android apps. When using the Reverb app:

Select My Reverb on iOS or the Menu Button on the top left of the screen on Android.
Select Orders.
The rest of the steps will be the same as above.

Does Reverb supply packaging materials?

The Reverb Essentials Shop has various boxes for sale to accommodate different types of gear.

To learn more about how to pack or ship your item, we have detailed shipping resources that explain best practices when packing and shipping guitars, drum sets, keyboards, amps, pro audio gear, and more.

Additional resources

How do I buy a shipping label on Reverb?

Ready to ship your item? We make getting a shipping label easy.

How much should I charge for shipping?

Not sure how to price your shipping cost? We can help.

How do I change my shipping label information on Reverb?

Need to revise info on your shipping label? Learn more.

How do I schedule a pickup with a shipping carrier?

Need your package picked up? Learn how to make this happen.

How can I purchase Packlink shipping labels on Reverb?

Located in the EU or UK? Learn how to get a shipping label.

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