Reverb Payments
Reverb Payments processes every order on the platform, which is why we ask buyers to always pay through Reverb and never send money by bank transfer or pay outside of the website. This means sellers fulfilling an order works the same way every time. You'll receive your payment within our standard payment timelines, and all bank information is encrypted to keep your personal information secure.
Reverb Seller Protection
All purchases on the site are backed by our Reverb Seller Protection. If the buyer has issues with the item after it’s delivered, you can contact Reverb Support for assistance. Our support team will step in and review all information to provide a timely and unbiased resolution.
When a seller reaches out to Reverb with an issue, one of the first things we review is your return policy. It’s important to regularly review your return policy to make sure it works for you. This policy can be edited at any point.
What should I do if a buyer reports issues on an order?
Learn the steps to take in situations where the buyer has issues with their purchase.
How do I qualify for Reverb Seller Protection?
Every sale completed on the Reverb website or app is covered. To stay covered, keep the sale, payment, delivery, and messages on Reverb, and report any issues within the required timeframe.See the full requirements.