As fellow musicians, we know that waiting for your gear to arrive can bring anticipation and questions on when to reach out to Reverb or the postage carrier to file a claim. The majority of packages are delivered to their final destination albeit some delays in scans and extended delivery times.
When should I reach out?
For domestic shipments, we would ask that you wait 7 days from the last carrier scan to reach out to Reverb. For international shipments, we would ask that you wait 14 days from the last carrier scan to reach out to Reverb.
The timelines above are when we can file lost package claims with the postage carriers on postage labels purchased on Reverb, so please make sure to only reach out after the above times are met.
If the seller is in the EU or UK and purchased a postage label through our partner, Packlink, a claim must be submitted within 30 days of the shipment's collection/drop-off date. Read more information on Packlink's postage claim timelines here.
If a non-Reverb postage label was used on your order, the seller will need to contact the carrier directly. If you are the buyer, contact your seller directly to get this process started.