Hello, how can we help you?

Why should I offer combined delivery?

1. Grow your sales
   Encourage your Reverb customers to buy more at once. Get special Combine & Save callouts and a row of Combine & Save listings on your listing pages.
2. Choose what to bundle
   Make buying smaller items from your shop more appealing to your buyers.
3. Save more time
   Avoid requests for postage refunds from customers who bought multiple items.

How does combined delivery work?

Combined delivery allows you to offer discounted postage rates to your buyers when they purchase multiple items from your shop, encouraging them to buy more from you. When a buyer has multiple items from your shop in their basket, they pay full delivery on the item with the highest postage price, then your discounted combined rate on each additional item.

Create custom delivery profiles for combined delivery

1. Head to your Delivery page.
2. Select Create New Profile or click this link.
3. Select Enable Combine & Save Delivery.
4. Enter your combined delivery rates under Combine & Save Rate.
5. Enter all other necessary information.
6. Select Save Profile.

Utilising CSVs to apply combined delivery in bulk

If you are a seller with a lot of live listings, or you just want to edit more listings in bulk, our Manage Inventory page is where you’ll want to start.

How to export your listings

1. Head to your Manage Inventory page.
2. Select Export Your Listings.
3. Check the email address associated with your Reverb account and open the email labelled Your Reverb listings export is here!.
4. Select Download Export within the email above.

How to apply/edit your combined delivery profiles to your CSV

1. Open the CSV you received from the steps above.
2. Locate the column labelled shipping_profile_name.
3. Fill in the delivery profile name you wish to use.
4. Save the CSV (choose a file name you’ll remember).

How to import your new CSV to apply to your listings

Now that you've created your new combined delivery profiles, exported your CSV, applied/edited your combined delivery profiles, and saved the new CSV, it's time to get these profiles live.

1. Head to your Manage Inventory page.
2. Select Choose CSV File.
3. Open the new CSV file with your delivery profiles applied.
4. You will now receive another email letting you know if the import was successful or if there were any errors in the process.

FAQs

What does the "Set free delivery" option do?

By setting the combined delivery rate to zero, or ticking “set free delivery”, you can encourage buyers to add additional items to their basket without increasing the postage cost.

How does combined delivery work when an offer is made?

When a negotiated item is dispatched together with something else, we will apply whichever is cheaper between its negotiated/combined postage price.

In cases where you have negotiated a higher postage cost to account for special delivery arrangements (such as next-day air mail), we will respect the increased postage cost for this item at checkout, even if the rates in your delivery profile are cheaper.

Where is combined delivery advertised for buyers?

Buyers can find callouts for “Combine & Save” delivery on item pages, in their baskets, and while they are at checkout. This is also promoted while browsing your shop page.