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Refunds for sellers using Reverb Payments

After a refund is started using Reverb Payments, your billing card will be charged within one business day. Before your billing card is charged, you can see the current negative balance on your Earnings page. If any order is refunded on the same business day your payout is approved, we’ll use those funds towards the negative balance owed to Reverb instead.

1. Reverb refunds the buyer.
2. Reverb will try to charge your billing card on file within 1 business day of the refund being issued.ᐧ If you haven't been paid for the sale yet, nothing will be charged to your billing card. The order will simply be cancelled.
3. Once the charge goes through, the refund amount will be shown on your billing statement .ᐧ If the charge fails, we'll keep trying to charge your billing card while earnings from sales made using Reverb Payments will go towards your negative balance until the balance is cleared.ᐧ We can't bill outstanding debts to PayPal accounts or to bank accounts. Sellers must be able to provide a valid billing card.
4. Selling fees are refunded.ᐧ For full refunds, you will be refunded Reverb's 5% selling fee and payment processing fee, as well as any related bump fees. If you bought a postage label through Reverb for the refunded order, you should see that appear as a negative balance on your billing statement.ᐧ For partial refunds, you will be refunded Reverb's 5% selling fee in proportion to the refunded amount. Payment processing fees, bump fees, and postage label fees are not prorated on partial refunds.

Refunds for sellers using PayPal

After a refund is started, the funds are automatically taken from your PayPal account by PayPal.

For orders placed on or after 13 May 2026

1. PayPal refunds the buyer.
2. If you have a balance with PayPal, the refund is paid from it.ᐧ If you don’t have a balance or money waiting to be accepted, the whole refund will be taken from the main bank account linked to your PayPal account. Learn more.
3. The Reverb selling fees you were charged will be credited back to your PayPal account if the order was refunded in full.ᐧ For partial refunds, the Reverb 5% selling fee is credited back in proportion to the refunded amount. Payment processing fees and bump fees are not prorated on partial refunds.

For orders placed before 13 May 2026

1. PayPal refunds the buyer.
2. If you have a balance with PayPal, the refund is paid from it.ᐧ If you don’t have a balance or money waiting to be accepted, the whole refund will be taken from the main bank account linked to your PayPal account. Learn more.
3. The Reverb selling fees you were charged will be credited back on your monthly bill if the order was refunded in full.ᐧ For partial refunds, the Reverb 5% selling fee is credited back in proportion to the refunded amount. Payment processing fees and bump fees are not prorated on partial refunds.