How Can We Help You?

We're Here to Help

Welcome to the Reverb Help Center! It addresses most questions that arise on the site, as well as how to best utilize features on the Reverb Marketplace.

Not quite sure where to look? Try entering some keywords in the search bar at the top of this page or check out our most commonly viewed articles to start your journey:

Refunds & Returns for Buyers
How State Sales Tax Applies to Reverb Orders
How Do Offers Work on Reverb?
How Am I Protected if I Do Not Receive an Item or the Item I Receive is Not as Described?
How Do I Contact the Seller of My Reverb Purchase?

How to Get Paid with Reverb Payments
Shipping an Item on Reverb & Purchasing Reverb Shipping Labels
Refunds & Returns for Sellers
What Fees Will I Pay for Selling on Reverb?
International Shipping Guide

Questions or problems with your order?

A great first step is contacting the buyer or seller. The majority of order issues are resolved directly between users.

If the Reverb Help Center did not address your questions, we are still here to assist.

At the bottom of all other Help Center articles, you can submit a Help Request. We'll be sure to respond as soon as possible.


Thanks for being a part of the Reverb community!