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How can I check on service alerts/disruptions from my shipping carrier?

Shipping carriers are experiencing delays which will extend shipping timelines for many orders. Some sellers may also be experiencing delays due to an unprecedented volume of orders for certain items.

Buyers are expected to follow these guidelines before getting in touch with Reverb Support to report lost packages: 

  • For domestic shipments, we would ask that you wait 14 days from the last carrier scan to reach out to Reverb.

  • For international shipments, we would ask that you wait 30 days from the last carrier scan to reach out to Reverb.

We recommend checking the carrier websites below to see if their service is affected during the holiday season:

United States

  • UPS
  • USPS (some service disruptions)
  • FedEx (some service disruptions - some surcharges have been implemented)
  • DHL (some package size restrictions & surcharges in place)

Canada

  • Canada Post (some service disruptions/suspensions)
  • DHL (some package size restrictions & surcharges in place)
  • UPS

France

  • DHL (some package size restrictions in place)
  • La Poste (reduced office locations & general policy changes)
  • Mondial Relay (suspended service)
  • UPS (reduced service/suspensions)

Germany

  • UPS (some reduced services)
  • DHL (some package size restrictions & some reduced services)

Italy

  • Poste Italiane
  • UPS (reduced service/suspensions)
  • DHL (some package size restrictions & surcharges in place)

Japan

Netherlands

  • PostNL (reduced service/suspensions)
  • DHL (some package size restrictions & surcharges in place)

Spain

  • Correos (limited office hours & some delays)
  • DHL (some package size restrictions & surcharges in place)

United Kingdom
*Due to Brexit, we are seeing extended shipping delays. We encourage additional communication and flexibility with purchases in and out of the UK.

Additional resources:

general-question-mark.svg Further Reading:
What if my order’s tracking status is “delivered”, but I didn’t receive my item?
How Can I Change the Shipping Address on My Order?
Can I Pick Up My Order Locally?
I Ordered My Item With 2-Day Shipping and Have Not Received It as Soon as Expected. What Can Be Done?
Refunds & Returns for Buyers

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