Shipping carriers may experience delays which will extend shipping timelines for many orders. Some sellers may also be experiencing delays due to an unprecedented volume of orders for certain items.
Buyers are expected to follow these guidelines before getting in touch with Reverb Support to report lost packages:
- For domestic shipments, we would ask that you wait 14 days from the last carrier scan to reach out to Reverb.
- For international shipments, we would ask that you wait 30 days from the last carrier scan to reach out to Reverb.
Check Service Disruptions by Location and Carrier:
| Location | Carrier Service Statuses |
| United States | |
| Canada | |
| France | |
| Germany | |
| Italy | |
| Japan | |
| Netherlands | |
| Spain | |
| United Kingdom |
Further reading:
What if my order’s tracking status is “delivered”, but I didn’t receive my item?
How can I change the shipping address on my order?
Can I pick up my order locally?
I ordered my item with 2-day shipping and have not received it as soon as expected. What can be done?
Refunds and returns for buyers