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How can I check on service alerts/disruptions from my shipping carrier?

Shipping carriers are experiencing delays which will extend shipping timelines for many orders. Some sellers may also be experiencing delays due to an unprecedented volume of orders for certain items.

Buyers, please refer to the following guidelines before getting in touch with Reverb Support to report lost packages: 

  • For domestic shipments, we would ask that you wait 14 days from the last carrier scan to reach out to Reverb.

  • For international shipments, we would ask that you wait 30 days from the last carrier scan to reach out to Reverb.

We recommend checking the carrier websites below to see if their service is affected during the holiday season:

United States

  • UPS
  • USPS (some service disruptions)
  • FedEx (some service disruptions - some surcharges have been implemented)
  • DHL (some package size restrictions & surcharges in place)

Canada

  • Canada Post (some service disruptions/suspensions)
  • DHL (some package size restrictions & surcharges in place)
  • UPS

France

  • DHL (some package size restrictions in place)
  • La Poste (reduced office locations & general policy changes)
  • Mondial Relay (suspended service)
  • UPS (reduced service/suspensions)

Germany

  • UPS (some reduced services)
  • DHL (some package size restrictions & some reduced services)

Italy

  • Poste Italiane
  • UPS (reduced service/suspensions)
  • DHL (some package size restrictions & surcharges in place)

Japan

Netherlands

  • PostNL (reduced service/suspensions)
  • DHL (some package size restrictions & surcharges in place)

Spain

  • Correos (limited office hours & some delays)
  • DHL (some package size restrictions & surcharges in place)

United Kingdom
*Due to Brexit, we are seeing extended shipping delays. We encourage additional communication and flexibility with purchases in and out of the UK.

 

Additional resources:

  • USPS International Service Alerts
  • USPS Coronavirus Updates for Residential Customers
  • Effective April 6, 2020, FedEx has created some additional surcharges. Read more here.
  • Effective April 1, 2020, DHL implemented the Emergency Situation Surcharge. Read more here.
  • Effective March 24, 2020 and until further notice, the UPS Service Guarantee is suspended for all U.S. origin shipments (U.S. Domestic & International) at any service level. Read more here.
  • Effective March 26, 2020 and until further notice, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International destined to China, France, Great Britain, Hong Kong, Spain, Sweden and Switzerland. Read more here.
  • UPS, Fedex Ease Signature Rules to Protect Against Virus. Read more here.
  • Canada Post has changed their policy regarding signature requirements. Read more here.
  • A note to The UPS Store customers can be viewed here.