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How do I cancel an order after it has been paid for?

Occasionally, circumstances arise that lead to orders being cancelled after a buyer submits payment. When this happens, a full refund must be issued to the buyer by the seller to cancel the order out. 

If no tracking information has been added and/or no payout has been disbursed, sellers are not charged anything for this full refund. Additionally, there are no fees charged for this action.

How to cancel a paid order:

  1. Head to your Orders page.
  2. Find the order you’d like to cancel, and choose Initiate a Refund.
  3. Enter the Reason for Refund.
  4. Select Issue Refund.

This should now show as a refunded order. Ensure the buyer is notified and you are all set.

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