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How to cancel an order after it’s been paid for

Occasionally, circumstances arise that lead to orders being cancelled after a buyer submits payment. When this happens, a full refund must be issued to the buyer by the seller to cancel the order out. 

Please note: If no tracking information has been added and/or no payout has been disbursed, sellers are not charged anything for this full refund. Additionally, there are no fees charged for this action.

How to Cancel a Paid Order:

  1. Head to your Orders page.
  2. Find the order you’d like to cancel, and click “Initiate a Refund”.
  3. Enter the “Reason for Refund”.
  4. Click “Issue Refund”.

This should now show as a refunded order. Ensure the buyer is notified and you are all set.

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