Occasionally, circumstances arise that lead to orders being cancelled after a buyer submits payment. When this happens, a full refund must be issued to the buyer by the seller to cancel the order out.
Please note: If no tracking information has been added and/or no payout has been disbursed, sellers are not charged anything for this full refund. Additionally, there are no fees charged for this action.
How to Cancel a Paid Order:
- Head to your Orders page
- Find the order you’d like to cancel, and click “Initiate a Refund”
- Enter the “Reason for Refund”
- Click “Issue Refund”
This should now show as a refunded order. Ensure the buyer is notified and you are all set.