Occasionally, circumstances arise that lead to orders being cancelled after a buyer submits payment. When this happens, a full refund must be issued to the buyer by the seller to cancel the order out.
How to cancel a paid order:
- Head to your Orders page.
- Find the order you’d like to cancel, and choose Initiate a Refund.
- Enter the Reason for Refund.
- Select Issue Refund.
This should now show as a refunded order. Ensure the buyer is notified and you are all set.