If your payment card has been declined at checkout, try these troubleshooting tips before your next attempt.
1. Correct your payment information
2. Authorize the payment with your bank
3. Make sure your purchase is within the card’s authorized spending limit
4. Switch devices or browser
5. Adjust privacy settings
Correct your payment information
- Confirm the billing address and billing postal code associated with the card exactly match what your bank has on file.
- Confirm the card number is entered correctly.
- Make sure the expiration date of the card is up to date.
Authorize the payment with your bank
- Your bank may flag any unexpected activity on your account. This includes first time orders and high-value purchases, regardless of the amount of funds or credit limit available.
- Generally this results in a "Do Not Honor" error code at checkout.
- Your bank may require your verbal authorization to proceed with a transaction.
Make sure your purchase is within the card’s authorized spending limit
- Generally, banks have daily spending limits that can cause a card to be declined if exceeded. If this is true about your purchase, contact your bank to request a higher spending limit.
- Note: This type of card-decline is especially common for credit cards issued by Venmo.
Switch devices or browser
- If you are attempting to checkout from a mobile device, try switching over to a desktop. If you are on a desktop, try a mobile device.
- Try another internet browser. Reverb tends to operate best with Google Chrome.
- Open a private browsing window on your next payment attempt.
Adjust privacy settings
- Temporarily disable any privacy settings, apps, or extensions within your browser.
- Disable ad-blockers or pop-up blockers.