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Why Was My Credit Card Declined at Checkout?

If your payment card has been declined at checkout, try these troubleshooting tips before your next attempt. 

Correct your payment information

    • Confirm the billing address and billing postal code associated with the card exactly match what your bank has on file.
    • Confirm the card number is entered correctly.
    • Make sure the expiration date of the card is up to date.

      • To update your card details:
        • Go to Main Menu > My Profile > Credit Cards.
        • Click “Edit” on the card you’d like to update, or “Add a Card” to upload a new card.
        • Click “Save Card”.
        • Navigate back to your Cart to retry the checkout process.

Authorize the payment with your bank

    • Your bank may flag any unexpected activity on your account. This includes first time orders and high-value purchases, regardless of the amount of funds or credit limit available. 
    • Generally this results in a "Do Not Honor" error code at checkout.
    • Your bank may require your verbal authorization to proceed with a transaction.

Make sure your purchase is within the card’s authorized spending limit

    • Generally, banks have daily spending limits that can cause a card to be declined if exceeded. If this is true about your purchase, contact your bank to request a higher spending limit.
    • Note: This type of card-decline is especially common for credit cards issued by Venmo.

Switch devices

    • If you are attempting to checkout from a mobile device, try switching over to a desktop. If you are on a desktop, try a mobile device.