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Why was my credit card declined at checkout?

If your payment card has been declined at checkout, try these troubleshooting tips before your next attempt. 

Correct your payment information

  • Confirm the billing address and billing postal code associated with the card exactly match what your bank has on file.
  • Confirm the card number is entered correctly.
  • Make sure the expiration date of the card is up to date.

Authorize the payment with your bank

  • Your bank may flag any unexpected activity on your account. This includes first time orders and high-value purchases, regardless of the amount of funds or credit limit available. 
  • Generally this results in a "Do Not Honor" error code at checkout.
  • Your bank may require your verbal authorization to proceed with a transaction.

Make sure your purchase is within the card’s authorized spending limit

  • Generally, banks have daily spending limits that can cause a card to be declined if exceeded. If this is true about your purchase, contact your bank to request a higher spending limit.
  • This type of card-decline is especially common for credit cards issued by Venmo.

Switch devices or browser

  • If you are attempting to checkout from a mobile device, try switching over to a desktop. If you are on a desktop, try a mobile device. 
  • Try another internet browser. Reverb tends to operate best with Google Chrome.
  • Open a private browsing window on your next payment attempt.

Adjust privacy settings

  • Temporarily disable any privacy settings, apps, or extensions within your browser.
  • Disable ad-blockers or pop-up blockers.
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