How can we help you?

How does Reverb protect sellers?

Whether you’re listing your first instrument for sale or or you’ve already sold your hundredth rig, Reverb has you covered every step of the way.
  1. You can feel confident selling to Reverb’s high-quality community of music makers. Our buyers have a 4.99/5 star average rating.
  2. Through Reverb Payments, we securely process payments for you so that you can have peace of mind.
  3. With shipping labels purchased from Reverb and Safe Shipping, you’re protected in the unlikely event that your shipment is lost, stolen, or damaged.
  4. Our global support team of gear experts is ready to jump in and assist with your sale if you have a question or issue.

How do I qualify for Reverb Seller Protection?

  • All sales completed through the Reverb website or mobile app qualify for Reverb Seller Protection.
  • Record of both payment and shipment must be available within the Reverb platform.
  • Disputes must be communicated to Reverb within 7 days of the shipment being delivered.

How do issues get resolved?

  • First, contact the buyer directly to work out a solution. Most issues are solved easily between the buyer and the seller.
  • If you’re unable to come to an agreement with the buyer, contact Reverb Support, and we’ll step in to mediate.
  • As long as you’ve made an effort to reach a reasonable solution and are responsive to our resolution efforts, your account will remain in good standing.

Since Reverb is a marketplace full of unique sellers, return policies differ by user.
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