We take our users’ privacy and security very seriously. On April 23rd, 2021, Reverb became aware of an issue relating to user contact information. At this time, we believe that contact information, including name, address, phone number, and email, was publicly accessible for a short period of time. We have no information that suggests any of this contact information has been misused. We also do not have reason to believe password or payment information were involved in this issue. Out of an abundance of caution, we have notified affected users via email.
As soon as we learned of this issue, we immediately worked to resolve it. We conducted an investigation of the situation to determine what happened and are taking steps to prevent something like this from happening again. The trust of our customers is important to us, and we are committed to improving our safety procedures to keep their information secure.
As a general reminder, we recommend that you change your Reverb password on a regular basis. If you’d like to update your password you can do so easily from your Account Settings page.