Reverb Buyer Protection
All purchases on the site are backed by our Reverb Buyer Protection. If anything arrives damaged or not as described, contact the seller or Reverb Support within 7 days of delivery with photos and/or videos of the issues. We always recommend contacting the seller first, as most issues are easily resolved between buyers and sellers.
For purchases that arrive as-described or a refund is requested after the 7 day window, the seller’s individual return policy determines if you're eligible for a refund. It is always a good idea to check out the Payments & Returns section on any listing to see the seller's individual policies.
Typically, manufacturer warranties are not included unless it has been explicitly stated in the seller's listing.
Where can I view my seller’s return policy?
Be sure you are able to locate the item's return policy. Learn how.
How do I qualify for Reverb Buyer Protection?
All sales completed through the Reverb website or mobile app qualify for Reverb Buyer Protection. Simply be sure to:
- Keep the sale and any communication related to your refund or return request on the Reverb platform. We’ll need record of both the payment and the shipment on Reverb.
- Contact the seller or Reverb Support about your issue within 7 days of the item being delivered.
- Provide documentation (e.g. photos, video, or written assessment) to show the item arrived in a condition not as-described in the seller’s listing.
Secure payments
Our payments platform ensures your money gets to the seller securely, which is why we ask you to always pay through Reverb and never wire money or pay someone off platform. We also hold sellers’ payments until valid shipping information is provided to ensure that your item is sent before the seller is paid.