In the case of a dispute, Reverb will contact the seller directly to help broker a return or refund for the fastest possible resolution. If resolution cannot be reached, we will help the buyer obtain a refund through one of several avenues.
If payment was made through PayPal, we will walk you through their claim process and, if needed, provide materials necessary to ensure this process reaches the correct end.
If payment was made through Direct Checkout, we will issue a refund directly to the buyer's credit card if we are unable to find a reasonable solution with the seller.
If you are unhappy with your purchase in any way, please fill out this form and our Resolutions Team will get back to you within 48 hours.
For a more in-depth look into our Resolutions Team, check out this page.