I'm accepting a return on an item I sold on Reverb. Who is responsible for return shipping costs?

Ultimately, the party responsible for return shipping costs is to be determined by the buyer and the seller, and is usually based on the circumstances of the specific return*. If you and the other party involved in the transaction are unable to come to an agreement, please contact Reverb and we can certainly help mediate the situation.

For questions regarding Reverb LP orders, you can contact our Reverb LP Support Team here

*If an item arrives not as described to the buyer, we do expect the seller to provide the return shipping label in that scenario. If the return shipment is originating from the U.S., you should be able to purchase a Reverb Shipping Label once the refund is conditionally approved via your Orders page. Any issues, just let us know!  

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