If you are unsatisfied with a Reverb purchase, you may be eligible to receive a refund on your order depending on the seller's shop policies, or if your purchase falls under Reverb Buyer Protection.
How to Request a Refund:
1. Head to your Purchases page
2. Locate the Order
3. Select "Request Refund"
4. Select "Full refund" or "Partial Refund"
5. Enter the Reason for Refund
6. Leave a note for the seller
What Happens After the Request is Submitted?
Once your refund request has been submitted, the seller of your item will receive both a Reverb notification and an email to view details of your request, with an opportunity to respond. In most cases, sellers are able to provide return shipping labels via Reverb directly.
What Happens if the Seller Doesn't Respond or Denies the Request?
If you don't receive a response from the seller regarding your request for a refund within 48 hours of submitting the request, or you feel your refund was unfairly denied, you can file a support ticket with our Customer Experience team to step in and assist.
Please note: You need to report any not as described or damaged orders within 7 days of delivery in order to retain full Reverb Buyer Protection. If issues are reported outside of that 7-day window, we are unable to force a seller to take a return and/or issue a full refund.
The rest of the steps will mirror the web experience above.
For more information on refunds and returns, you can check out the Help Center articles below:
Refunds & Returns for Buyers
Refunds & Returns for Sellers
How to Cancel an Order
Need immediate assistance? Head to the Reverb Home Page and click the "Need Help?" button on the lower right corner of the page. From there, you can connect with our amazing Customer Experience team via live chat.