To request a refund from your seller, head to your purchases tab in the "Buying" section of your Reverb account.
Once there, click "Request Refund":
Once clicked, a box will appear prompting you to select either a full or partial refund, a reason you'd like a refund, and a box to write a note to the seller explaining the situation. Once all of this is filled out, click the green "Request Refund" button:
Once your refund request has been submitted, the seller of your item will receive both a Reverb notification and an email to view details of your refund request, with an opportunity to respond to it.
If for some reason you receive no response from the seller regarding your request for a refund within 48 hours of submitting your request, please contact Reverb Support and we can assist you in making sure your situation is resolved.
You can follow the same steps to request a refund for an item purchased on Reverb LP. To learn more about the return process for Reverb LP, you can head here. You can also contact Reverb LP Support regarding returns by heading here.
**Please keep in mind, you need to report any not as described or damaged orders within 7 days of delivery in order to retain full Reverb Buyer Protection. If issues are reported outside of that 7-day window, we are unable to force a seller to take a return and/or issue a full refund.