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How do I request a refund?

Quick answer

Refund requests and messages can be sent to your seller via your Purchases page. Be sure to confirm you are within the appropriate return window on the listing’s Payment & Returns section, where you can review the seller’s return policy.

To request a refund:

  1. Sign into your Reverb account and head to your Purchases page.
  2. Locate the Order.
  3. Select Request Refund.
  4. Select Full refund or Partial Refund.
  5. Enter the Reason for Refund.
  6. Leave a note for the seller.

What happens after the request is submitted?

Once your refund request has been submitted, the seller of your item will receive both a Reverb notification and an email to view details of your request, with an opportunity to respond. For those in the US, sellers are able to provide return shipping labels via Reverb directly.

How do buyers purchase a return shipping label through Reverb?

Reverb Support can assist in getting a return shipping label sent to you.

What happens if the seller doesn't respond or denies the request?

If you don't receive a response from the seller within 24 hours of submitting a refund request, or you feel your refund was unfairly denied, contact Reverb Support to step in and assist.

Not as described or damaged orders must be reported to the seller or Reverb within 7 days of delivery in order to qualify for Reverb Buyer Protection. If issues are reported after the 7-day window expires, we are unable to force the seller to take a return and/or issue a full refund.

Requesting a refund on the Reverb app:

You can request refunds via the most current version of the Reverb app on both Android and iOS.

  1. Select My Reverb.
  2. Select Purchases.
  3. Select Request Refund.

The rest of the steps will mirror the web experience above.

Additional resources

How do returns work for buyers on Reverb?

Learn about the return process from start to finish.

Where can I view my seller’s return policy?

Be sure you are able to locate the item's return policy. Learn how.

How am I protected if I do not receive an item or the item arrives not as described?

Reverb has a process to help ensure you get your money back when warranted.

How does Reverb protect buyers?

With Reverb Buyer Protection, we have you covered. Learn how.

How do preference-based returns work?

Don't like your item that arrived as-described? Learn how these types of returns work.

How long will my refund take to process?

It may take a few days before you see your money back in your account. Learn more.

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