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What Happens If a Buyer Doesn't Pay?

When an offer is accepted, buyers are prompted to submit payment from their Cart. Reverb recommends allowing the buyer 72 hours from when the offer is accepted to complete payment.

Please note: Seller fees are only assessed once a buyer actually pays for an item.

If a buyer has not paid in this timeline, send them a message to check in. If the buyer needs more time to pay, contact our Customer Experience team via chat or email so we can manually extend their allotted time. 

If the buyer fails to pay within 5 days, Reverb will automatically cancel the order and re-list your item. 

In case you need to cancel an unpaid order before the 5 day mark, head to your Orders page, and click "Cancel Order".

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