Since Reverb is a marketplace full of unique sellers, return policies differ by seller. Individual return policies can be checked on the Payments & Returns section on any given listing. No matter what, all purchases made on Reverb are backed by Reverb Buyer Protection.
Where do I find the item's return policy?
You can view the return policy for each individual item by visiting the Payments & Returns tab on a listing. This tab is located in the About the Seller section on the listing page.
If a seller’s return policy mentions the item is sold As-Described, that means they do not allow preference-based returns.
If there is any confusion, or you would like clarification on the return policy listed, we encourage you to message the seller to find out specifics before making a purchase.
How do returns work for buyers on Reverb?
Learn about the return process from start to finish.
How do I request a refund?
Learn about the steps for submitting a refund request.
How am I protected if I do not receive an item or the item arrives not as described?
Reverb has a process to help ensure you get your money back when warranted.
How does Reverb protect buyers?
With Reverb Buyer Protection, we have you covered. Learn how.
How do buyers purchase a return shipping label through Reverb?
Reverb Support can assist in getting a return shipping label sent to you.
How long will my refund take to process?
It may take a few days before you see your money back in your account. Learn more.