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What is a preference-based return?

A preference-based return is if you want to return an item simply because you don’t like or want it for any reason. Think of it as a typical return when you purchase something from a store and bring it back with your receipt within the return window to get your money back.

How much of my initial payment will I get back?

The amount of money refunded depends on the seller's return policy. Since the buyer is responsible for all shipping costs with preference-based returns, the seller is able to withhold the initial shipping costs from the refund. Additionally, some sellers may have a restocking fee stated in their return policy and are allowed to withhold that percentage from the refund as long as it was a part of the return policy at the time the purchase was made.

How do I know if a seller accepts preference-based returns?

All sellers have their return policy listed on the Payments & Returns section of the listing page. This is a part of the About the Seller section as you scroll down the listing.

As you’re searching for gear on Reverb, underneath the item’s photo, you might also notice a box icon that states the amount of days in which you can make a return.

When you see this, it means the seller has a preference-based return policy enabled for the amount of days that is stated. 

If a seller’s return policy mentions the item is sold As-Described, that means they do not allow preference-based returns. If this does not align with your purchasing needs, we recommend looking at other seller’s listings before checking out.

How does return shipping work for preference-based returns?

For preference-based returns, the buyer is responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier.