If an item arrives as-described but you want to return it, this qualifies as a preference-based return. In these situations, the buyer is responsible for all shipping costs, including the return shipping label. However, not all sellers allow preference-based returns, so it’s always best to review the listing’s return policy under the Payments & Returns section prior to purchasing.
What is a preference-based return?
A preference-based return is if you want to return an item simply because you don’t like or want it for any reason. Think of it as a typical return when you purchase something from a store and bring it back with your receipt within the return window to get your money back.
How do I request a refund?
Learn about the steps for submitting a refund request.
How do I know if a seller accepts preference-based returns?
All sellers have their return policy listed on the Payments & Returns section of the listing page. This is a part of the About the Seller section as you scroll down the listing.
As you’re searching for gear on Reverb, underneath the item’s photo, you might also notice a box icon that states the amount of days in which you can make a return.
When you see this, it means the seller has a preference-based return policy enabled for the amount of days that is stated.
If a seller’s return policy mentions the item is sold As-Described, that means they do not allow preference-based returns. If this does not align with your purchasing needs, we recommend looking at other seller’s listings before checking out.
How does return shipping work for preference-based returns?
For preference-based returns, the buyer is responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier.
How do buyers purchase a return shipping label through Reverb?
Reverb Support can assist in getting a return shipping label sent to you.