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My Shopify sync doesn't seem to be working. What can I do?

New installations of our Shopify app will be temporarily disabled starting November 1st, 2022. Existing users of the integration app will not be affected. If you have any questions, please reach out to .

Here are the steps to follow if products are not syncing from Shopify-->Reverb:

1. Go to your Settings tab and make sure your sync toggles are enabled. Try switching them on and off.

2. Go to your Category Mapping tab and make sure your Shopify product categories are mapped to the corresponding Reverb categories.

3. Go to your Sync Status tab within the Reverb<>Shopify app and click "Re-sync Everything." This re-syncs all information and updates your Reverb shop with the most accurate numbers from Shopify.

4. Go to your Settings tab and click "Re-register update hooks." 


If these issues persist, please email


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