How Can We Help You?

My Shopify sync doesn't seem to be working. What can I do?

We are aware of an issue regarding loading our integration app within Shopify. This issue does not affect any app functionality. If you are an existing user of the Shopify integration, please access the app directly.

Additionally, new installations of our Shopify app are temporarily disabled. Users that already have the app installed will not be affected. If you have any questions, please reach out to

Here are the steps to follow if products are not syncing from Shopify-->Reverb:

1. Go to your Settings tab and make sure your sync toggles are enabled. Try switching them on and off.

2. Go to your Category Mapping tab and make sure your Shopify product categories are mapped to the corresponding Reverb categories.

3. Go to your Sync Status tab within the Reverb<>Shopify app and click "Re-sync Everything." This re-syncs all information and updates your Reverb shop with the most accurate numbers from Shopify.

4. Go to your Settings tab and click "Re-register update hooks." 


If these issues persist, please email


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