Returning an Item for a Refund

If for any reason you're not satisfied with an item you purchased on Reverb, here are the steps to take:

  1. Submit a refund request (see below for instructions).
  2. Allow 48-72 hours for your seller to respond (you'll be notified via email once the seller responds). 
  3. If you don't hear back from your seller within that timeframe, or you think your refund request was unfairly denied, please see Reverb Protection

To submit a refund request:

  1. Head to the Purchases Tab in the Buying Section of your Reverb account.  
  2. Click "Request Refund" underneath the item you'd like to return, and fill out the form on the following page. 

For more detailed instructions, please see this article.

 **Please keep in mind, you need to report any not as described or damaged orders within 7 days of delivery in order to retain full Reverb Buyer Protection. If issues are reported outside of that 7-day window, we are unable to force a seller to take a return and/or issue a full refund. 

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