Just sold an item? Not seeing your payout? Here are some things to check first:
Have You Entered Tracking Information?
Tracking information is what Reverb uses as an indicator of when you payout should be submitted, so if you haven't done so yet, provide that tracking information or purchase a Reverb Shipping Label here.
Do you ONLY accept PayPal?
If so, log into your PayPal account directly at PayPal.com to retrieve your funds.
Is this your first sale?
You will receive notification of your first payout within 24-48 hours following the delivery of the item according the tracking information you've provided to Reverb. Following that, it may take your bank 1-3 business days to process that deposit. After your first sale, your payouts will be submitted once tracking is entered and the item is "in transit".
Did you enter the correct banking information?
If you are set up to receive your Reverb Payments payouts to your bank account, be sure to check that the account on file is correct! You can view your bank info by heading to your "Shop Policies" here.
Bank info incorrect? Don't sweat it! Just go ahead and add the correct bank info, then contact us once you're ready to have this payout resubmitted! (keep in mind that bounced payouts can take up to 7 days to return to us.)
My order says "Payment Pending"
If you are a seller using PayPal only, then this usually means that some action is needed on your end to verify your PayPal account. If you are verified, then it may be that the buyer has paid with an eCheck which can take up to a week to clear. Whenever a payment is pending, we do send out an email explaining why, but feel free to reach out for more information!
How much time has passed?
Once your payout has been submitted (you'll receive an email indicating this), it still takes your bank 1-3 business days to process that deposit.
I Still Can Not Find My Payout!
Contact us so that we can assist!