In the case of a dispute, Reverb will contact the seller directly to help broker a return or refund for the fastest possible resolution. If a resolution cannot be reached, we will help the buyer obtain a refund through one of several avenues.
If payment was made through PayPal, we will walk you through their claim process and, if needed, provide materials necessary to ensure this process reaches the correct end.
If payment was made via Reverb Payments and an agreement can't be made between you and the seller, we will get you connected with one of our resident musicians to mediate the situation and come to a reasonable solution.
If you are unhappy with your purchase in any way, please fill out this form and our Support Team will get back to you within 48 hours. Any documentation of the issues (photos, videos) would be greatly appreciated to help speed up the resolution process.
Please remember to report any not as described or damaged order issues within 7 days of delivery to ensure full Buyer Protection. You can view more details on Reverb Protection here.