If you are selling an item on Reverb and would like to have your item picked up by the buyer in person, you can arrange with the buyer to have the order made for a Local Pickup.
After you and the buyer have agreed on the local pickup, the buyer will be able to proceed with submitting payment on the site as usual. Once the payment clears, Reverb will notify you via email when you are set to meet with the buyer and complete the transaction.
How Do You Get Paid?
We will need confirmation of delivery from the buyer before we are able to release the funds. All orders that are eligible for Local Pickups will have a 'Mark As Received' button on the buyer's Purchases page on both the main website and the mobile app. Once this is marked by the buyer, this will put the payout in the approved state similar to how the 'delivered' or 'in transit' status would trigger the payout approval on regular shipped Reverb Payments orders.
We always recommend having the buyer confirm delivery with us before they leave the pickup location with the item. If the buyer is having any troubles finding that Mark As Received button on their Purchases page, there are other ways they can notify us:
- The buyer can send a direct message on the order confirming delivery.
- The buyer can leave feedback on the order confirming delivery.
- The buyer can head into our Live Chat system to confirm delivery (or via email).
If one of these first two happens, just make sure to give us a quick email or head into our Live Chat system so we can get it manually approved for payout!
Please note: Orders paid using either PayPal or Affirm financing will not be eligible for local pickup, as it voids their buyer protection.
Need immediate assistance? Head to the Reverb Home Page and click the "Need Help?" button on the lower right corner of the page. From there, you can connect with our amazing Customer Experience team via live chat.