When issues come up on a purchase, whether there is a problem with the item or with the shipment, the majority are resolved between the buyer and seller.
Contacting a seller can include sending a message, or requesting a full or partial refund. Every Reverb seller is an independent business with unique shop policies. Reverb sellers create or curate their own inventory and manage their own orders.
To contact the seller of your purchase:
If you are trying to get in contact with the seller of your Reverb purchase, you can do that directly via the Reverb platform and our message system.
- Head to your Purchases page.
- Locate the specific order and select Message Seller.
- Type in your message and choose Submit.
To continue a conversation with a seller, head to your Messages page.
How to contact a Reverb seller before buying:
Select the Message Seller button on the individual listing to start a message thread between you and the seller. The majority of sellers on Reverb respond to messages within 24 hours.
Since Reverb is a marketplace full of unique sellers, Reverb staff is unable to answer questions about specific item details.
The seller wasn't able to help me
If the seller is unable to help you, your next step is to contact Reverb support. As part of Reverb Buyer Protection for qualifying orders, you’ll receive a full refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the description in the listing.
I checked out as a guest
If you checked out as a guest, you can link your order to a new Reverb account to get help.