How can we help you?

Why is my account under review?

There are a number of reasons why Reverb may suspend your buying and selling privileges, but the most common reason is if an account violates Reverb's policies or terms of use.

Reverb Support is unable to discuss any account statuses on live support, so make sure to reply back directly to the email you received from Reverb regarding the review. Once you have replied, please allow our team 1-2 business days to get back to you.

If your account is Under Review, you are unable to:

  • Make an offer
  • Counter an offer
  • Accept an offer
  • Check out
  • Send messages
  • Purchase Gift Cards
  • Verify your email

If your account is Under Review, you can continue to:

  • Issue refunds
  • Pay an unpaid invoice
  • Create a draft listing
  • Add something to your cart
  • Look around the site
  • Add tracking to an order
  • Update most of your account policies
  • Update your password
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