If for any reason you are unable to fulfill an order, we advise that you message the buyer via the order messages before canceling the order. If the buyer already submitted payment, you must issue the buyer a full refund.
How to cancel a Reverb order
- Head to your Orders page.
- View your Unpaid Orders.
- Select "Cancel Order".
- Select the Reason for Cancellation from the drop-down menu.
- You can select "Relist item for sale" if you want it back up on the site.
- Select "Cancel Order".
This should then show as a cancelled order. Ensure the buyer is notified and you are all set.
How to cancel an order on the Reverb App
You can complete order cancelation on the Reverb App by heading to your Purchases/Orders tab, locating the specific order, and following the steps listed above.
I purchased an item and I want to cancel it
If you bought something on Reverb and are needing to cancel the order, make sure to contact the seller. This should be done first before contacting Reverb Support.
Make sure to review the seller's shop policies on the item and get in touch with the seller before shipping something back for a return.
Further Reading:
How to Cancel an Order After it's Been Paid For
How to Re-list an Item after Cancelling/Refunding an Order
How to Issue a Refund on an Order