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How Do Offers Work on Reverb?

Just like negotiating with someone at a real marketplace, you can make an offer to a seller if you want to try to get the item at a lower price than it's listed for. If the "Make an Offer" button is not available on a listing, that means the seller has not opened it up for offers.

How to Make an Offer
What Happens After an Offer is Submitted?
Are You Required to Make a Purchase if Your Offer is Accepted?
What Happens If You Don't Pay for Your Accepted Offer?
Can an Offer be Cancelled?
Offers on the Reverb App
Helpful Links

How to Make an Offer:

1. Select the "Make an Offer" button on the listing.
2. Select your "Shipping to" location to ensure shipping rates are accurate.
3. Enter your offer amount.
4. Include a message to the seller if you would like.
5. Click "I agree to pay if my offer is accepted".
6. Select "Submit Offer".

Please note: Even if you have a pending offer with a seller, other Reverb users can still make offers at the same time or purchase it at any time for the full listing price. 

What Happens After an Offer is Submitted?
Sellers have 24 hours to accept, decline or counter the offer. If the 24 hours pass without the seller responding, the offer will expire.

Are You Required to Make a Purchase if Your Offer is Accepted?
Yes, once your offer is accepted, or you accept a seller's counteroffer, the listing will be considered purchased to you. You will get an email notification as well as an "Unpaid Order" notification in the upper right-hand corner of Reverb and the item will be placed in your shopping cart to submit payment.

Please note: Once the offer is accepted, we allow buyers 72 hours to submit payment. It is important to message the seller with any delays on payment.

What Happens If You Don't Pay for Your Accepted Offer?
Abandoning orders after your offer is accepted creates extremely frustrating experiences for sellers, so Reverb frowns upon it strongly. Buyers with multiple abandoned orders are subject to account suspension. Please only make an offer on an item you intend on following through with your purchase.

Can an Offer be Cancelled?
If you made an offer in error, the best thing to do is select the "Message Seller" button on the listing to provide the seller with some insight and ask that they no longer consider the offer.

Once an offer is submitted, there is no way to cancel or retract it. Prior to making an offer, it's always best to review the listing and Shop Policies thoroughly to make sure you're ready to purchase.

Offers on the Reverb App:
You can complete the full Offer process on the most current version of the Reverb App on both Android and iOS. This should mirror the web experience above.

Helpful Links:
Your Active Offers
Your Accepted Offers
Your Declined Offers
Your Expired Offers

You are able to message sellers via the pages above to re-negotiate or get back in touch.

Need immediate assistance? Head to the Reverb Home Page and click the "Need Help?" button on the lower right corner of the page. From there, you can connect with our amazing Customer Experience team via live chat.

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