How Can We Help You?

Who Is Responsible For Return Shipping Costs?

If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs.

On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier.

Within the US, sellers can purchase return shipping labels directly via Reverb. For orders where a Reverb Shipping Label is not available, the seller and buyer should work together to find the best avenue for return shipment.


general-question-mark.svg Further Reading:
Refunds & Returns for Buyers
Refunds & Returns for Sellers
How Can I Request a Refund or Return?

Was this article helpful?
Still have questions? Sign in to Email Reverb Support