Do I Need to Accept a Return?

Outside of your individual Shop Policies, buyers are protected by our Reverb Buyer Protection on anything that arrives damaged or not as described, if issues are brought to the attention of Reverb or the seller within 7 days of delivery. This also includes orders that were paid by the buyer but not shipped out within our 3 business day time-frame.

We do expect sellers to accept a return for a full refund if the above criteria are met. If your order was not shipped out within 3 business days of the buyer submitting payment and they request a refund, you would need to honor that request. 

For more information on refunds and returns, you can check out the Help Center articles below:
Refunds & Returns for Sellers
Refunds & Returns for Buyers
How to Issue a Refund on an Order

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