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How Can I Change the Shipping Address on My Order?

After you purchase an item, changes to United States addresses can only be made if the zip code and state match what was provided on the original order. If you need to change your address to a different zip code, jump to the "Changing a shipping address to one with a different postal code" section.

Due to state sales tax requirements, Reverb will need to manually update address information. 

Changing a shipping address to one with the same postal code

Note: If you are located outside of the US, the following steps also apply.

  1. Message the seller right away to ensure the item is not shipped to the incorrect address.
  2. Once the seller is notified and has approved of the changes, contact Reverb Support with the order number and information on the address changes.
  3. Our Customer Engagement team will update your street address.

Changing a shipping address to one with a different postal code

  1. Message the seller right away to ensure the item is not shipped to the incorrect address.
  2. Submit a refund request with the reason "Change shipping address"
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  3. After the seller has fully refunded the original order, contact Reverb support through Live Chat or by emailing us from the link at the bottom of this article. Make sure to provide us the order number and the new shipping address for the order.
  4. We will recreate the original order at the same price.
  5. After this is complete, head back to your Cart to resubmit payment with the correct address.

Please note: When using Apple Pay or Android Pay, the shipping address they have on file will automatically be applied to your Reverb order. You will need to edit this information within their platform directly before submitting payment on Reverb. In the event you have already placed an order with an incorrect shipping address, please contact Reverb Support.

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