Due to state sales tax requirements, Reverb will need to manually update address information.
Changing a shipping address to one with the same postal code
If you are located outside of the US, the following steps also apply.
- Message the seller right away to ensure the item is not shipped to the incorrect address.
- Once the seller is notified and has approved of the changes, contact Reverb Support with the order number and information on the address changes.
- Reverb Support will update your shipping address.
Changing a shipping address to one with a different postal code
- Message the seller right away to ensure the item is not shipped to the incorrect address.
- Submit a refund request with the reason Change shipping address.
- After the seller has fully refunded the original order, contact Reverb support. Make sure to provide us the order number and the new shipping address for the order.
- We will recreate the original order at the same price, and the new order will automatically appear on your Purchases page.
- Once we confirm the order has been recreated, head back to your Cart to resubmit payment and enter the correct shipping address.