How can we help you?

Will I pay import fees?

If your shipping address is located outside the seller’s border-based trade entity (EU import of US items), you will be subject to import duties and taxes. These costs are not included in your Reverb order and will be billed to you by the transporter during the customs clearance process or upon delivery.

You can check out the links below for more specific information on Custom Duties:
Europe (EU) - United Kingdom -  France - Germany - United States - Canada

Important to note:

  • Paying import duties and taxes are a legal requirement for all transactions taking place outside your border-based trade entity

  • Failure to declare the correct value of your item in the Import Form exposes you to i) a return to sender, ii) a delayed import and possibly a confiscation, iii) an erroneous billing which would be impossible to dispute without declaring the true value of your order's item

  • Reverb would not be able to fully protect you as a buyer if the delivery fails due to a wrongful value declaration at your request or with your consent.

What if I return an item? Can I get the import fees refunded?

In the event you are sending your item back to your seller and they have approved a return, you can inquire to the transporter who charged you the custom duties and taxes about the possibility of having those refunded. 

You can read more about this below:

Europe (EU) - United Kingdom - France - Germany - United States - Canada

shipping.svg View our full International Buying Guide

Was this article helpful?