My gear sold, and I shipped it to the buyer, but the shipment is delayed due to COVID-19. What should I do?

If your shipment is delayed due to COVID-19, the first thing you should do is message the buyer directly on Reverb to inform them of the delay. In these situations, it is best to be as transparent as possible, as most buyers will be understanding.

If you have any issues coming to an agreement with the buyer, you can contact our Customer Engagement team to assist.

You can read more common questions on COVID-19 here.

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