How Can We Help You?

My gear sold, but it’s being shipped to an area significantly impacted by COVID-19. What should I do?

We recommend checking with the shipping carrier to ensure packages will remain en route to the destination. You can contact the carriers directly to see if any delays or closures have been put in place.

As always, make sure to message the buyer directly to communicate any possible delays. Alternatively, if your buyer has a trusted relative/friend in a different location, you can arrange to have the item shipped there—simply contact our Customer Experience team to alert them of the new shipping address.

covid-19.svg More common questions on COVID-19