The first step would be contacting the seller via onsite messaging to communicate the restrictions. You can work with the seller to arrange for a re-shipment through an available carrier, reroute the package to an available location, or if needed, request a refund.

If you are still in need of assistance, you can work with one of our Customer Experience representatives to help monitor your order and work with your seller to provide guidance and help mediate the order.

More common questions on COVID-19