My country is unable to retrieve packages due to border closures. What can I do?

The first step would be contacting the seller via onsite messaging to communicate the restrictions. You can work with the seller to arrange for a re-shipment through an available carrier, reroute the package to an available location, or if needed, request a refund.

If you are still in need of assistance, you can work with one of our Customer Engagement representatives to help monitor your order and work with your seller to provide guidance and help mediate the order.

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