My Package is Delayed/Lost, What Should I Do Next?

Some shipping carriers are experiencing delays & disruptions due to COVID-19. As fellow musicians, we know that waiting for your gear to arrive can bring anticipation and questions on when to reach out to Reverb or the shipping carrier to file a claim.

The good news: Reverb is seeing that the majority of packages are getting delivered to the final destination albeit some delays in scans and extended delivery timelines.

When Should I Reach Out?

  • For domestic shipments, we would ask that you wait 14 days from the last carrier scan to reach out to Reverb

  • For international shipments, we would ask that you wait 30 days from the last carrier scan to reach out to Reverb

The timelines above are when we can file lost package claims with the shipping carriers on Reverb Shipping Labels, so please make sure to only reach out after the above times are met. If you used a non-Reverb shipping label, you will need to contact the carrier directly.

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