If you purchased a shipping label through our shipping partner Packlink and need to make a claim for a lost or damaged parcel, you will need to contact Packlink directly for assistance. Reverb Support is unable to assist with Packlink claims.
Please note: The seller is the only person who can make a claim
You can head here to submit a claim via Packlink. Their insurance claims team will be the ones to assist you with your request.
For obvious damage noticed at delivery, claims should be made with the delivery person and detailed in the proof of delivery. In case the damages were not obvious, keep in mind that you must file the claim within 7 days after receiving the item.
It’s essential that sellers pack items carefully to avoid rejection of a claim. Reverb has great resources on the best ways to ship.