1. Head to your Shop Policies page to ensure you entered the correct bank information and are checking the correct account.
2. Ensure that you uploaded the correct tracking number on your Orders page. If you see the tracking status is not properly reflected, this is most likely the issue.
3. Review our Reverb Payments payout timeline to ensure your order meets the payout criteria.
4. Bank info incorrect? Don't sweat it! Just go ahead and add the correct bank info on your Shop Policies page and Reverb will automatically attempt to resubmit the payout. Keep in mind that bounced payouts can take up to 7 days to return to us.