How can we help you?

What should I do if I still haven't received my earnings?

Quick answer

Depending on your specific bank, it typically takes 1 - 4 business days for payment to appear in your account after receiving final email confirmation that payment is on the way.

We’re unable to send payment to your bank on weekends or bank holidays, but sit tight because Reverb will send payment to your bank at the end of the following business day.

2024 bank holidays

January 1 - New Year's Day
January 15 - MLK Jr. Day
February 19 - Presidents' Day
May 27 - Memorial Day
June 19 - Juneteenth
July 4 - Independence Day
September 2 - Labor Day
October 14 - Indigenous Peoples' Day
November 11 - Veterans Day
November 28 - Thanksgiving Day
December 25 - Christmas Day

If payment still hasn’t been deposited into your bank account, follow these steps:

  1. Double-check that your Earnings aren't in your Payout Balance awaiting bank transfer.

    How to transfer your Payout Balance to a bank account

    Not seeing your money? It could be in your Payout Balance. Learn more.

  2. Ensure that you uploaded the correct tracking number on your Orders page. If you see the tracking status is not properly reflected, this is most likely the issue.
    If you entered the tracking information correctly and the tracking status still has not properly updated, contact Reverb Support.
  3. Review our Reverb Payments payment timeline to ensure your order meets the criteria.

  4. Head to your Shop Policies page to ensure you entered the correct bank information and are checking the correct account.

  5. If your earnings were disbursed to a bank account with incorrect information or one that was already closed, then we will be expecting a bounce back. These occur 7-10 business days following our initial disbursal, and will automatically send you an email prompting you to update your bank information. Once you update the information, our system will resend your payment within the next business day.
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