Refunds through Reverb Payments

After a refund is initiated through Reverb Payments, your billing card will be charged within one business day. Before your billing card is charged, you can view the current negative balance on your Earnings page.

1. Reverb refunds the buyer.
2. Reverb will attempt to charge your billing card on file within 1 business day of the refund being issued. ᐧ If you haven't been paid for the sale yet, nothing will be charged to your billing card. The order will simply be canceled.
3. Once a billing attempt has been made, the refund amount will be visible on your billing statement. ᐧ Any earnings from sales made using Reverb Payments will be deducted from any outstanding balance within this 1 business day window. ᐧ We cannot bill outstanding debts to PayPal accounts or to bank accounts. Sellers must be able to supply a valid billing card.
4. Selling fees are refunded. ᐧ For full refunds, you will be refunded Reverb's 5% selling fee and payment processing fee, in addition to any associated shipping label and bump fees. Refunds for shipping labels typically go towards your negative balance, which is why they may not always appear on your billing statement. ᐧ For partial refunds, you will be refunded Reverb's 5% selling fee in proportion with the refunded amount. Payment processing fees, bump fees, and shipping label fees are not prorated on partial refunds.

Refunds through PayPal

1. PayPal refunds the buyer.
2. If you have a balance with PayPal, the refund is paid from it. ᐧ If you don’t have a balance or money waiting to be accepted, the entire refund will be issued from the primary bank account linked to your PayPal account. Learn more.
3. The Reverb selling fees you were charged will be credited back on your monthly bill if the order was refunded in full. ᐧ For partial refunds, the Reverb 5% selling fee is credited back in proportion with the refunded amount. Payment processing fees and bump fees are not prorated on partial refunds.