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What happens after I initiate a refund?

Refunds through Reverb Payments

After a refund is initiated through Reverb Payments, your billing card will be charged within one business day. Before your billing card is charged, you can view the current negative balance on your Earnings page.

  • Reverb refunds the buyer.
  • Reverb will attempt to charge your billing card on file within 1 business day of the refund being issued.
  • Once a billing attempt has been made, the refund amount will be visible on your billing statement.
  • Any earnings from sales made using Reverb Payments will be deducted from any outstanding balance within this 1 business day window.
  • We cannot bill outstanding debts to PayPal accounts or to bank accounts. Sellers must be able to supply a valid billing card.

You will be refunded Reverb's 5% selling fee for refunds issued in full. For partial refunds, you will be refunded Reverb's 5% selling fee in proportion with the refunded amount. Payment processing fees and bump fees are not prorated on partial refunds.

Refunds through PayPal

  • PayPal refunds the buyer.
  • The Reverb fees you were charged will be credited back on your monthly bill if the order was refunded in full. For partial refunds, the Reverb 5% selling fee is credited back in proportion with the refunded amount. Please note that payment processing fees and bump fees are not prorated on partial refunds.
  • If you have a balance with PayPal or you have money waiting that you haven’t accepted yet, the refund is paid from it. If you don’t have a balance or money waiting to be accepted, the entire refund will be issued from the primary bank account linked to your PayPal account. Read more about this here
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