Refunds through Reverb Payments
- Reverb refunds the buyer.
- The amount refunded will be held as a negative balance in your Reverb account, viewable on your Earnings page.
- That negative balance will be deducted from your Reverb Payments payouts from future sales.
- If you have not sold enough gear to cover that refund in full within 14 days, your billing credit card on file will be charged for the outstanding amount you owe to Reverb. We cannot bill negative balances to PayPal accounts or to bank accounts.
- Any Payout Reverb Balance on your account will also be used first to go against any negative balances on your Reverb account.
You will be refunded Reverb's 5% selling fee for refunds issued in full. For partial refunds, you will be refunded Reverb's 5% selling fee in proportion with the refunded amount. Please note that payment processing fees and bump fees are not prorated on partial refunds.
Please Note: Negative balances are recorded as billable after 14 days unless covered by future payouts. If no future payouts occur, or if balances cannot be billed using the seller’s billing card within 45 days, then they are written off to the seller’s Reverb bill.
Refunds through PayPal
- PayPal refunds the buyer.
- The Reverb fees you were charged will be credited back on your monthly bill if the order was refunded in full. For partial refunds, the Reverb 5% selling fee is credited back in proportion with the refunded amount. Please note that payment processing fees and bump fees are not prorated on partial refunds.
- If you have a balance with PayPal or you have money waiting that you haven’t accepted yet, the refund is paid from it. If you don’t have a balance or money waiting to be accepted, the entire refund will be issued from the primary bank account linked to your PayPal account. Read more about this here.