Process for shipping labels purchased on Reverb:
If you purchased a shipping label, but declined Safe Shipping, your shipment does not carry protection from Reverb or the carrier.
Reverb expects the seller to proceed with one of the following resolutions:
- Offer a return for a full refund including a return shipping label.
- Offer a partial refund to the buyer to keep the damaged item.
Process for non-Reverb shipping labels:
- Buyer saves all original packaging.
- Seller contacts the shipping carrier and files a claim.
If the order was shipped internationally to the United States and USPS made the final delivery, the buyer will need to file a claim with USPS directly. The originating post office will not need to be contacted by the seller.
- The shipping carrier will then provide next steps, including but not limited to: scheduling a pickup of the item, an in-person inspection, or a request for photos of the damage.
- Once we can confirm the damaged item and original packaging is in possession of the carrier, and to be returned to the seller, Reverb expects the seller to refund the buyer in full.
- The shipping carrier reimburses the seller for the insured amount once their claim processing has concluded.