If the buyer reports shipping damage within the 7-day Protection Window and the seller used a Reverb Shipping Label but opted out of Reverb Safe Shipping, Reverb expects the seller to proceed with one of the following resolutions:
- Offer a return for a full refund including a return label.
- Offer a partial refund agreed to by the buyer to keep the damaged item.
Without Reverb Safe Shipping, your item will not be covered if lost or damaged during shipping.
