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What should I do if my shipment was damaged but Safe Shipping wasn't used?

If the buyer reports shipping damage within the 7-day Protection Window and the seller used a Reverb Shipping Label but opted out of Reverb Safe Shipping, Reverb expects the seller to proceed with one of the following resolutions:

  1. Offer a return for a full refund including a return label.
  2. Offer a partial refund agreed to by the buyer to keep the damaged item.

Without Reverb Safe Shipping, your item will not be covered if lost or damaged during shipping.

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